Ron Amadeo, for Ars Tecnica:
“Geek.com has obtained an internal memo from Best Buy and Samsung pegging the return rate at “above 30 percent.” It sounds like the companies are somewhat puzzled by this, as the memo asks employees to help figure out why customers are so dissatisfied. Consumers are probably running into the same problems we found in our review: The Galaxy Gear requires a smartphone, but is incompatible with most smartphones.”
I have a feeling that from all of Apple’s customers, Samsung was the one with the biggest hope that an iWatch would get unveiled at the event that took place last Tuesday..
It’s actually comical that Samsung is asking Best Buy to figure out why customers are dissatisfied and want their money back. It shows that they have absolutely no clue of what they are doing and of what people want. And worse: it shows that they won’t even bother to find it out themselves.